Privacy Policy

Our policy lasts 31 calendar days. If 31 days have elapsed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition or is damaged for reasons not due to our error.
Email us for details on where to send your returns. Please quote your order/receipt number.

Additional information
Please follow the 'care label' instructions.

Items purchased in partnership shops
All items purchased in our partnership shops are subject to the policies of the store.
Please do not return in-store purchased items to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you do not receive a refund, allow time and check your bank account.
Then contact your payment card company, it may take some time before your refund is officially updated.
Next contact your bank. There is often some processing time before a refund is updated.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.